Contact support
Questions about FamilyStorystead can be sent to our support team.
When reporting a problem
Please include what you were trying to do, what happened instead, your device model and iOS version, and—if possible—a screenshot of the issue. Please do not send private family recordings, backup files, or sensitive family information unless support specifically asks for information needed to diagnose the problem.
Protect important memories
FamilyStorystead is local-first. Create Complete Vault Backups regularly and keep valid copies somewhere safe outside the app. Removing the app, clearing its data, or losing or resetting your device may permanently erase locally stored memories unless you have a valid external backup.
Privacy and terms
For details about local storage, exports, sharing, and your responsibilities, read the Privacy Policy and Terms of Service.